Sewage Cleanup in Fishers, Indiana

Restorex Disaster Restoration is a local water damage contractor that specializes in sewage cleanup restoration services in Fishers Indiana.

Restorex is also an expert at handling insurance claims for property owners who have sewage damage.

Joseph Farrell
Joseph Farrell
22. April, 2022.
Restorex was quick to come out after our sump pump float failed to engage the pump. They ran a machine over the basement carpet to try to pull the water out and into the sump pit after the pump was working. Afterwards, they installed about 20 fans and 2 large dehumidifiers for 3 days to continue to dry out the carpet. Very friendly and easy to talk to guys.
DANNY ONEILL
DANNY ONEILL
16. April, 2022.
Corbin was very informitive, was also very pproffesional and curtious with me each time we spoke or visited. I felt he went above expectations on the entire task at hand. Corbin handled the entire project start to finish and offered additional suggestion along the way to better my problem with the mold. He handled a roof and deck replacement along with remaining mold remediation. I WOULD HIGHLY RECOMEND RESTOREX SHOULD I EVER NEED IN THE FUTURE, THANKS CORBIN! Restorex and Corbin is what services should be. Dan O
Brandon Sanders
Brandon Sanders
8. March, 2022.
Corbin, Terry and the crew went above and beyond to make our worst nightmare turn into a dream come true. We purchased a house in Oct 2021 and 2 hours after closing we had a fire. They were quick to come out and start the process of making our home better than before ! They were very kind and hard working , never hesitated to answer any of our questions or concerns and walked us through the process and even took some matters in their own hands ! As first home owners and our first fire, things were scary, confusing and very stressful! But thanks to them they made the process easy and worked very hard to get us into our home ! They even went out of their way to help get our appliance in the home and hooked up which wasn’t expected of them ! They still are responsive and quick to help ! I highly recommend reaching out if you’re in need of amazing work and want nice and respectful crew ! Super clean work and overall amazing people ! I couldn’t thank them enough !
Terry Sprow
Terry Sprow
22. February, 2022.
Corbin spent 20 minutes on the phone with us yesterday trying to diagnose a leak situation behind a load bearing wall. He was extremely patient with us while asking us just the right questions to sufficiently solve our problem without even coming to our house. I would not hesitate to call him again or recommend him and his business! He knows his stuff!!
Alicia Parrish
Alicia Parrish
20. February, 2022.
Jessica Goebel
Jessica Goebel
7. February, 2022.
Brian and his crew were Awesome!!! Brian went above and beyond to get our claim covered… It was a long process but Brian was very smart and new all the ins and outs to dealing with Insurance and was very communitive on all aspects!! We would gladly use them again. The guys worked quick and everything turned out great! Very happy!
Eric Kingen
Eric Kingen
28. December, 2021.
The Restore X team was extremely quick to respond. They were on site that day and had our disaster cleaned up within 24 hours. Terry and Corbin worked with all necessary subcontractors as well as my insurance company to keep the process moving along quickly and smoothly. Very grateful for their prompt response, professionalism, and expertise.
Wendy Hickson
Wendy Hickson
28. December, 2021.
When our sump pump, back-up, and water sensor alarm all failed, and we ended up with water in our basement, we did a Google search and are so happy that we found Restorex! Corbin took my call late on Sunday night and came to our house first thing on Monday morning to assess and make a plan. His crew was out within an hour and immediately got started on getting the carpet removed and their equipment in place to dry everything out. They were all so nice and polite and worked very hard and efficiently. They made a situation no one wants to deal with as pleasant and painless as possible. Hopefully, we never have another flooding situation, but if we do, I will absolutely call them again!
Nathan F
Nathan F
20. November, 2021.
Brian G. was amazing at inspecting our rental unit crawl space. We had some standing water concerns and weren’t sure if it had caused damage, needed some repairs, or was okay. He provided some great advice on steps to take next. I was pleased Restorex doesn’t try to upsell, and has our best interest in mind. Will definitely use them again!
Mike Eickhoff
Mike Eickhoff
4. November, 2021.
Brian Granger and his crew are top notch! We have known him for a couple of years and already liked and respected him. When we had a major water leak he was the one we knew to call and were not disappointed.
 
If you need a professional restoration company to help with sewage water damage in Fishers Indiana give us a call (317) 315-5071.
 

SEWAGE CLEANUP PROCESS

When we are helping customers experiencing a sewage loss in a basement or flooded crawl space, we always go through the same restoration and cleanup process. Mitigating and remediating sewage damage can be an overwhelming and expensive process if you have never experienced it before.

Our highly trained water restoration team has the knowledge and experience to help in any circumstance and we always communicate upfront the procedures and our recommendations so our customers can make informed decisions.

The sewage cleanup process is a 7-step process:

The first part of the cleanup process is to fix the cause of the sewage damage. We always recommend the plumbing be repaired before we begin our services. It is best to hire a local licensed plumber to help you with a repair. Restorex works with many local plumbers in Fishers Indiana.

If you need a referral to a professional and reliable plumber in Fishers give us a call (317) 315-5071.

The initial sewage damage inspection is required to determine the procedures required for the cleanup and to help a property owner decide if they need to place an insurance claim for the professional cleanup services. Restorex will inspect a property first before starting the remediation, to make sure that the property owner has time to make an informed decision and for our team to determine the best course of action for the cleanup.

During the inspection, we will want to know what caused the sewage to spill into the property. Normally it is because of a broken drain pipe or a backed-up drain. Once we know the source of the Category 3 water, we can advise our customers on insurance coverage and the cost of the cleanup services.

Removing sewage water can be a difficult process depending on the source of the water and the number of contaminated solids in the water. Sewage water is called, Category 3 Water, in the restoration industry and is deemed to be grossly contaminated. Therefore category 3 water needs to be treated with care. The water needs to be properly removed and disposed of according to local laws and guidelines.

Restorex uses a trailer-mounted vacuum to remove sewage water and a large storage tank to hold the water until a professional sanitation company can properly dispose of it. Depending on the amount of water in the property or the location of the water in the property, we will use different portable vacuums and pumps. If the water damage is on the second story or a basement we will most likely use a portable vacuum. If the category 3 water damage is in a crawl space we will always use our trailer mounted vacuum system.

After the bulk sewage water and solids have been removed, the porous building materials that were affected need to be removed. These materials include carpet, carpet pad, drywall, baseboards, laminate flooring, cabinets, vanities, wood wall paneling, or any other porous material that the water contact.

These porous building materials are not able to be properly cleaned and disinfected, which is why they need to be removed. All these materials will be removed by our mitigation team and placed in large 6 mil plastic bags for disposal.

Once the porous building materials have been removed, and the supporting structure has been exposed, our team will disinfect the areas of the structure that were affected. This normally includes concrete slabs, tile floors, wood studs, or OSB subfloors. If the OSB subfloors have been heavily affected, it may need to be removed and replaced.

The product we most often use to disinfect a Category 3 water loss is Benefect. It is a plant-based disinfectant that is produced using Thyme Oil. Benefect is marketed as a botanical disinfectant and it surpasses the Environmental Protection Agency’s requirements for broad-spectrum hospital disinfectants. It is a very good product to use to disinfect homes and businesses contaminated with the sewage water.

When the structure has been properly cleaned and disinfected, it needs to be properly dried. Most of the time, pieces of the wood framing will get wet and if the wood is not dried back to its original moisture content, the property will be at risk for secondary damage such as mold growth and rot.

The dry out will normally last between 3 to 5 days depending on the severity of the water damage, and our team will use our water damage drying equipment, which is a variety of fans, dehumidifiers, and heaters. The structural drying is an important step in the sewage cleanup process.

After the drying is complete and the property has been cleaned and disinfected, we can begin the water damage repairs. Returning the property to pre-loss conditions means to replace the materials that were removed with “like kind and like quality”. This is more so if a customer has placed an insurance claim to cover the cost of the restoration.

The insurance company will pay for the like-kind of materials to be replaced in the property. When we are working with an insurance company to restore a property, we reassure our customer’s that the only out-of-pocket expense will be their insurance deductible. The remaining costs will be covered in the insurance claim.

PLUMBING ISSUES THAT CAUSE SEWAGE DAMAGE

If a customer has sewage damage, they normally are also having a plumbing issue. Drain backups in basements, toilet backups, and drain clogs are typical plumbing issues property owners experience when they have sewage damage.

TOILET OVERFLOWS

Toilet overflows are common in upstair bathrooms because there can be multiple drain lines that meet at junctions. If there are 2 bathrooms on a second story, there will likely be 2 sinks, 2 toilets and 2 showers that all meet at a main drainpipe before going down to the city sewer or septic system.

MAINLINE SEWER CLOG

Drain clogs can happen over time, no fault to the homeowner. Many times, older homes can have tree roots that will grow into the main sewer line that causes a mainline clog and backup. In this scenario, a plumber would have to excavate the yard to get access to the main sewer line to replace the pipe and remove the roots.

BASEMENT DRAIN BACKUPS

Drain Backups in Basements are common because a basement is typically the lowest point of the home. When a mainline or sewer system backs up it will always go to the lowest point first, which is the basement. To stop a basement drain from backing up, a plumber can put a plug into the drain line and cover it with cement. This can block the sewer water from backing up into the basement.

USE A PROFESSIONAL PLUMBER

It is always best to use a local licensed plumber to help with any plumbing repair and Restorex works with many reputable plumbers that we can refer to help you with plumbing repairs.

 

HEALTH AND SAFETY

Sewage water damage is not something to take lightly. The water can be grossly contaminated and affect human health if the proper precautions are not taken. When remediating Category 3 water damage, most of the time it is best to get a professional restoration company involved to make sure the cleanup and disinfection is done properly for the safety and welfare of the occupants of the home or business.

Our team will always wear proper protection when working in a Cat 3 environment. This includes wearing Tyvek suits, gloves, N95 face masks, and eye protection. On some sewage damage projects, our team needs to wear full-face respirators.

 

If you are experiencing a sewage loss in Fishers Indiana and need a professional sewage cleanup company to help you remediate the damage, give us a call (317) 315-5071.

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