Water Damage Restoration in Indianapolis, IN


Restorex Disaster Restoration is a water damage restoration company that serves customers in Indianapolis Indiana and surrounding cities.

Our team has experience in helping Indianapolis home and business owners recover from water disasters by providing emergency and complete restoration services.

If you need immediate help with water damage give us a call (317) 315-5071.


Restorex specializes in helping our customers navigate Water Damage Insurance Claims. The insurance claims process can be overwhelming and complicated at times and we have lots of experience working with all insurance companies.

We can handle the restoration process from beginning to end, starting with the emergency cleanup services, and completing water damage repairs to return your home or business back to pre-loss condition.

Restorex is an IICRC Certified Water Damage Restoration company that services all of Indianapolis.

Water Damage Restoration Process

The water damage restoration process can be disruptive to say the least. Water damage is always a surprise and it requires a lot of decision making to happen in a short period of time.

Our goal is to inform our customers about water damage and the insurance claims process, so they can make the best decisions to mitigate the damage to their property. Initially, it is good for one of our team members to come out to see the water damage. Then, after we get a chance to see the property in person, we can advise on the best course of action to mitigate the damage.

The initial inspection helps our team know how much damage has occurred and prepares us to provide the proper emergency services to our customers.

The water restoration process is below:

  1. Water Damage Inspection
  2. Water Removal Services
  3. Building Material Removal
  4. Dryout Services
  5. Repair Services



During the water damage inspection, our water technician will use a series of moisture meters to determine what building materials were affected by water.

Some materials are obvious, for example when drywall is hanging from the ceiling or a hardwood floor is buckled in a kitchen. But there are some areas that do not look wet but once a moisture meter is set on the material it reveals hidden moisture that the eye could not see.

Once the scope of the water damage is determined, we will talk to the customer through the process and what they can expect during the water mitigation phase and the repair phase. At this point, we can give a rough cost estimate to help our customers decide if they would like to place an insurance claim or pay for our emergency services out of pocket.
They are a couple factors that a property owner needs to consider before placing an insurance claim for water damage, how much is the insurance deductible, are there limits for the coverage and how many claims have been placed in the past.

These discussions are better to have before the emergency services begin. We believe it helps our customers to have peace of mind during a stressful situation, to understand their out of pocket expenses.


In a property that has significant water damage, it is necessary to remove standing water from floors. If the water damage occurred in a basement, there can be up to 1 – 2 feet of standing water that needs to be removed from the basement.

Restorex has many different pumps and vacuums that will remove water from basements, carpeting, carpet pad, crawl spaces, or concrete floors.


Demo day is a common phrase many homeowners understand from watching HGTV shows, but during a water disaster, it usually isn’t as fun as it sounds. After the standing water is removed from the property, the building materials that are too affected to save or because they will never dry out properly, are removed and thrown away.

There are several different reasons for removing building materials and every water damage project is unique, but there are some building materials that are commonly removed immediately.

Examples of materials that are removed:

  • Batt insulation
  • Blown-in insulation
  • Laminate or Particle Board Flooring
  • Particle Board Cabinets
  • Hardwood Floors that have buckled
  • Drywall ceilings that are hanging down
  • Fingered joint baseboards
  • Flooring vapor barriers
  • Ceramic tile if the subfloor is wood or OSB
  • Plaster and lath walls and ceiling



Once all the building materials are removed that cannot be saved, the drying equipment is set up to remove the moisture that remains in the structure.

Most properties are built using wood framing and the wood, if it stays wet long enough, will rot, decay, or begin to be a breeding ground for mold. Therefore, it is important to properly dry the structure back to its original moisture content so there is no secondary damage in the future from staying wet.

During the dry out, we will use dehumidifiers, fans, and heaters to remove the moisture out of the building. This phase of the process can take between 3 to 5 days. If the structure was heavily affected, it may take up to 7 days. We will use our moisture meters to check the moisture content every day.


Now that the structure has been dried out, we can begin making the necessary repairs to bring the property back to its pre-loss condition.

The repairs can take up to a couple of months before they are complete. If we are working directly with an insurance company, this can sometimes depend on how quickly an insurance adjuster can complete the water damage claim and send the payments.

We can make all the necessary repairs to return the property to the way it was before. During this part of the process, we will ask the property owner to help us make selections of the materials that will be replaced.


Every water damage restoration project is different and requires different approaches to provide the most beneficial way to mitigate the damage. We take special care to take all of our customers’ needs into account before determining how to provide our emergency water damage and repair services.

We have rebuilt many commercial properties immediately after finishing the emergency cleanup, so our commercial customers can get back to business as soon as possible. We have also helped our residential customers change the scope of their repairs to incorporate other changes they wanted to make while they were having a lot of repair work happening.

When Indianapolis gets severe weather, it can cause many water damage and roofing companies to be overwhelmed with work. Indianapolis experiences severe weather during all seasons. During the rainy months flooding can be a common issue many property owners have to overcome. If it rains more than 2 inches in an hour many basement sump pumps cannot keep up with the amount of water pressure on the basement walls. This causes the sump pump to back up or fail and then a basement will flood.

The other issue with excessive rains is most of the Indianapolis stormwater management system is combined with the city’s sewer systems. So, when heavy rains occur in Indianapolis, it can fill the combined storm/sewer system and then flow back into property drains, typically in a basement.

Indianapolis can also be very prone to cold temperatures in the winter months. When the temperature gets below 10 degrees Fahrenheit, many residential and commercial property owners will have frozen burst pipes. Sometimes it is just a matter of how the wind blows that can cause freezing temperatures to burst a water pipe.

If the excessive rains or cold temperatures don’t cause water damage to your property, Indianapolis has the potential for a wind or hail storm that can cause severe roofing damage or cause power outages.
If a roof is blown off because of high winds, rainwater can flood into the property creating a lot of water damage. Also, if the high winds cause power outages, many properties that have sump pump systems will not have the power to run the sump pump and this will cause basement flooding.


Water damage can be caused by anything that uses water in the home or business. We have seen commercial buildings that have been flooded by a small ¼” water supply line to a drinking fountain or a small hot water heater that was installed above a break room that no one knew about.

Typical house appliances that can cause water damage include:

  • Dishwasher Leaking
  • Leaking Hot Water Heater
  • Refrigerator Supply Line leaking
  • Water softener overflow
  • Washing machine overflow
  • Ice machine failure
  • Drinking fountain
  • Standard Plumbing Fixtures that can cause water damage include:
  • Toilet overflows or malfunction
  • Broken water spigot or frozen water spigot
  • Sink drain overflow
  • PEX water supply line burst
  • Copper water line bursting
  • Sump Pump failures
  • Drain backup


Call Restorex Disaster Restoration Today!

Restorex works with many reliable plumbing specialists in Indianapolis. If you have water damage that is caused by a broken pipe or plumbing fixture, we can refer you to a certified licensed plumber to help you fix the cause of the water damage.

If you are experiencing significant water damage and need a water restoration specialist give us a call at (317) 315-5071.

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