Categories Insurance Claims

What is ITEL?

Below you will find answers to these Questions:

  • What is ITEL?
  • How much does an ITEL Report cost?
  • How do they determine how much my floor cost?

 

What is ITEL?

ITEL is an independent laboratory that analyzes damaged flooring, roofing, and siding to determine the cost of like kind and like quality for replacement for the insurance industry.

This link tells the story of why ITEL was created back in the 1990’s https://www.itelinc.com/history.html.

In most water damage scenarios, flooring products will be affected.  Unfortunately, the flooring industry changes their products very frequently so finding the original product that was installed is nearly impossible.  So, to properly compensate a homeowner for their affected flooring, an insurance adjuster will require a sample of the flooring to be sent to ITEL Laboratories in Florida.

 

How much does and ITEL Report Cost?

An ITEL Report can vary in cost depending on the type of sample that needs to be analyzed.

A standard flooring sample ITEL report will cost about $80. Below is the invoice amount for a wood floor sample that was tested.

INVOICE
Testing Fee: $59.50
Shipping Fee: $21.74
Total Due: $81.24

 

How does ITEL determine how much my floor cost?

ITEL can analyze these different types of flooring:

  • Carpet (residential and light commercial)
  • Ceramic, Porcelain, and Stone Tile
  • Vinyl Flooring
  • Wood Flooring
  • Laminate Flooring
  • Pad and Underlayment

ITEL will analyze a flooring sample and create a report that includes the type of construction of the product, 4 different styles of flooring available in today’s market of like kind and quality, and a price per Square Foot for a like kind and quality product based on the sample that was submitted.

A example flooring report can be found here:

https://www.itelinc.com/images/uploads/content/ITEL-benchmark-carpet-report.pdf.

When the ITEL report is created, the insurance adjuster will add ITEL’s price per square foot into the repair estimate to compensate for the original flooring that was affected.  The price created by ITEL gives a homeowner a budget for picking out a new flooring product.

ITEL Laboratories does a good job analyzing flooring products most of the time.  The best way to figure the price per square foot is to provide a receipt showing the manufacturer of the original product and the original price per square foot.  If the homeowner does not have a previous receipt or knows the product that was installed, ITEL is the next best way to determine the cost of the original flooring.

 

NEED HELP WITH WATER DAMAGE? CALL (317) 315-5071

 

Author Corbin Clow
Categories Before You Hire

What is a Preferred Vendor or Contractor?

A preferred vendor or contractor is a company that has signed an agreement with an insurance provider or third-party administrator to provide water mitigation or repair services for homeowner’s they insure.  The agreements require the contractors to have proper insurance, trained staff and technicians and follow certain criteria designated by the insurance provider or third-party administrator.

 

The Pros

Most of these items are good for the homeowner because it requires the contractor to be legitimate enough to have the proper insurance, training, and expertise to mitigate your damage and settle your claim.  The problem lies in the “extra criteria” the insurance provider or third-party administrator puts on the contractor.

 

The Cons

These “criteria” can handcuff a contractor working in your home because of the limitations set by the program.

The insurance company could limit decisions made by the contractors, types of equipment or methods used by the contractor, the programs may increase “red tape” during the water mitigation or repair process, making the contractor focus more on paperwork than providing quality service, or the contractor will agree to lower rates for their services to participate in the preferred program.

Due to these restrictions, some preferred contractors will cut corners or provide inferior service to the homeowner out of necessity.  They also may side more with the insurance company in a dispute on the scope damage.

 

Conclusion

Some insurance company’s “highly recommend” their preferred vendors while other insurance company’s do not run a preferred vendor program.  In the end, the homeowner has the power to hire any contractor they wish.  Our recommendation to any homeowner is to research the reputation of the restoration contractor online before they hire them.  Just because the contractor is recommended by the insurance company doesn’t mean they are the best option.  It is always good for a homeowner to be properly informed before they hire a water mitigation contractor.

 

NEED HELP WITH WATER DAMAGE? CALL (317) 315-5071

 

Author Corbin Clow
Categories Insurance Claims

What is XACTIMATE?

Xactimate is a standard estimating system used by insurance companies and contractors to financially settle insurance claims. I’ll try my best to break it down in layman’s terms:

Reasons for a Standard Estimating System

An insurance company’s job is to provide their customers fair compensation when something unexpected happens, in our case water damage. The customer chooses a contractor to complete the work and then the insurance company pays that contractor directly for their services. The problem is that there are literally hundreds of contractors performing the same service in any given area. (restoration, roofing, plumbing, ect.) Imagine the variation in pricing if each contractor had their own system for billing the insurance company. It would be very difficult for insurance adjusters (see link) to determine what was fair or fraud. Kind of like the wild wild west of estimating.

XACTIMATE allows Insurance and Contractor to Agree on Price

To combat this problem all major insurance companies have implemented Xactimate as their estimating and billing system. As a result, all legitimate contractors, who want to get paid for their services, have also adopted this system. I suppose if an illegitimate contractor doesn’t care about getting paid they can still just wing it. (Note: Don’t hire illegitimate contractors to work on your house.)

The way it works is Xactimate uses exact “items” (measurements, time, material, and labor) to come up with prices insurance companies and contractors can agree on. For example: Xactimate pays $0.41 per foot to “tear out baseboard.” If a contractor tears out 213 feet of baseboard on a job, Xactimate would compensate them $87.33. ($0.41 x 213 feet = $87.33) Insurance company agrees, contractor agrees. Life’s gravy.

That’s just one example of literally thousands of different “items” contractors can choose from to develop detailed estimates insurance companies can agree to. Think of it as adding a sheriff to that wild wild west town of estimating.

Xactimate creates pricing uniformity between the insurance company and contractors that previously didn’t exist. It helps make the insurance claims process go smoother, which creates a better overall experience for you the customer.

If you would like to read more about Xactimate and the company that created the software follow the link below.

Read more about Xactware and Xactimate.

 

NEED HELP WITH WATER DAMAGE? CALL (317) 315-5071

 

Author Corbin Clow
Categories Before You Hire

Do I need Multiple Estimates before Hiring a Water Damage Contractor?

Do I need multiple estimates before hiring a water mitigation contractor? The short answer to this question is no, but as in all aspects of life it can be more complicated than that.

Insurance Company

From the insurance company’s stand point they want home owners to get water damage taken care of ASAP. Waiting for a contractor, or multiple contractors to submit estimates and go through the approval process delays the cleanup and dryout. This in turn can lead to further damage (ruined building materials, musty odors, mold damage, ect.) and further damage can lead to more money out of their pockets.

Water Mitigation Contractor

From the water mitigation contractors stand point it’s hard to predict every single aspect of a job before work begins. Imagine if the original plan is to remove wet drywall. However, when you go to tear it out the wall cavity that’s exposed is covered in black mold. Situations like this complicate a job and require additional work that wasn’t part of the original plan.

Contractor and Insurance Company Working Together

As a result, insurance companies allow water mitigation contractors to bill them directly after the cleanup and dryout is complete, using an estimating system called Xactimate. (Click Here is read about Xactimate) This way the insurance company gets a quick response which minimizes damage, and the contractor can submit one comprehensive estimate that includes all the work that was required. Win + win = best friends.

Insurance Coverage Warning

WARNING: As we learned previously in our article, “Will my insurance Company Pay for my Water Damage”, not all water damage is covered by your insurance company. ALWAYS talk to your insurance company and get DETAILS about your coverages before you hire a contractor to do the cleanup and dryout. While you don’t need an upfront estimate, you do need to be sure you have full coverage. If you skip this step you could be on the hook for whatever the insurance company doesn’t approve. NOTE: Just because you call and get a claim number doesn’t mean you’re covered. Don’t be the guy or gal that has a water mitigation contractor come out on a Saturday night to clean up your flooded basement just to find out on Monday morning that your coverage was denied or limited. Lose + lose = major dues.

 

NEED HELP WITH WATER DAMAGE? CALL (317) 315-5071

 

Author Corbin Clow
Categories Restoration Tips

How do I know if there is Mold in my Home?

How do I know if there is Mold in my Home? Que up the Darth Vader music, we are getting ready to talk about mold. Obviously one of the biggest fears home owners have is mold damage. Mold can grow almost anywhere, it can make occupants sick, and it can cost a lot of money to have a contractor clean it up. No wonder everyone is so scared of it. So what are the best ways you can detect whether or not mold is present in your home?

No. 1- Seeing it. Seeing mold growing is the easiest way to detect that mold is present. It is most often seen in areas where there is a water source. (Behind toilets, under sinks, around water heaters, ect.) However, it can also grow in areas with high humidity, like a basement, attic, or crawlspace.

No. 2- Smelling it. If you smell something strange in a given area that may indicate that mold is growing. Mold puts off a musty scent, so if you continue to smell something funky, it’s probably worth doing some further investigation.

No. 3- Testing it. The most thorough way to detect if mold is present is by having an air quality test done. An air quality testing company will come out and take samples of the air, test them in a lab, and provide you with detailed results. They can determine if there are high levels of mold spores in the air and what type of mold it is. This process usually costs between 300 and 500 dollars.  Restorex uses Microair in Indianapolis to test for mold.  You should always use a third party when testing for mold.

If you think you have mold in your home DON’T just immediately call a contractor and take their word for it. Contractors are notorious for exaggerating the mold damage in order to charge you more money. Use these guidelines to educate yourself enough to understand your situation, if there is one. By doing that you give yourself the best chance to make smart decisions and save money. May the force be with you.

 

NEED HELP WITH WATER DAMAGE? CALL (317) 315-5071

 

 

Author Corbin Clow
1 … 3 4 5 6 7 
 
 
 
  Excellent  
    
 Based on 148 reviews 
  
 
 
 
 
 
 
  
 
 
 
 Judith Lysaker 
 
 
 Judith Lysaker 
 
29. August, 2022.
 
 
  
The guys were great!! On time professional and polite.
  
 
  
 
 
 
 Steven Cline 
 
 
 Steven Cline 
 
25. August, 2022.
 
 
  
We had a accident that caused major damage to our house, Called Restorex and they came and assessed it the afternoon we called for help.  They stabilized the walls and made sure we were safe.  The next day Brian was here to tear out carpet and damaged drywall and take away the damaged remains the next day.  We felt totally comfortable with Van and Doug who came every day to work on the house.  Our house turned out beautifully.  I can't say enough about their confidence and total control of the repairs.  Every concern we had Brian would say "I'll take care of that", He did all the insurance communication and all coordination of the different required services and it all came together with quality work seamlessly.  We would recommend them to anyone who needs restoration, painting, electrical, plumbing, and flooring.  They cleaned up every day before leaving and moved all of our stuff around for us.  We can't thank them enough.
  
 
  
 
 
 
 Chelsea Overstreet 
 
 
 Chelsea Overstreet 
 
9. August, 2022.
 
 
  
Corbin, Terry, and the team at Restorex are absolutely pros! They helped us when our basement flooded and got the job down right. They also communicated with our insurance adjuster. If you have any restoration needs in your home, they should be your first call and only phone call.
  
 
  
 
 
 
 Eva Antonova 
 
 
 Eva Antonova 
 
6. August, 2022.
 
 
  
Very professional and friendly. Great service, awesome people.
  
 
  
 
 
 
 Michael Scisney 
 
 
 Michael Scisney 
 
21. July, 2022.
 
 
  
Corbin was very professional, polite and was a huge big help in the process of restoration to my basement.
  
 
  
 
 
 
 Rebecca Christner 
 
 
 Rebecca Christner 
 
14. July, 2022.
 
 
  
Corbin and his crew were great! Came right away when our basement flooded and worked with our insurance company to help us get it back in order! Highly recommend!
  
 
  
 
 
 
 Josh Romine 
 
 
 Josh Romine 
 
14. July, 2022.
 
 
  
I had a pipe in my basement ceiling leak and we didn’t realize it until the paint on the drywall started to bubble up.  I reached out to Restorex to help assess the damage once the leak was fixed by a plumber.  It was easy to get in contact with them and they were super responsive.     Corbin came out to my house and did the evaluation.  He was friendly and very knowledgeable of water damage and the necessary repairs.  He explained how to dry out the walls to prevent mold and then explained how I could patch the drywall myself to save some money.  He didn’t charge for the evaluation.  Overall I was very satisfied with my experience with Restorex and I would definitely use them again if I run into an issue in the future.
  
 
  
 
 
 
 Lisa Maloney 
 
 
 Lisa Maloney 
 
14. July, 2022.
 
 
  
Corbin came to give me a quote for restoration and was extremely thorough and knowledgeable in discussing my issue with me. He took the time to explain things to me, which my other restoration company did not, and let me know what could be done to remediate. The quote was also significantly less than the other provider. I would highly recommend him based on his knowledge and willingness to help. Seemed to have good ethics and put me as the customer first.
  
 
  
 
 
 
 Brett Wood 
 
 
 Brett Wood 
 
25. May, 2022.
 
 
  
Top notch company! From the moment I called Restorex, they spent considerable time explaining the process of water remediation, how the insurance claim process would work, and assuring me that this would be handled with care and competence. The crews that came to my house were polite, professional, clean, and very efficient. They worked around my two small children and dogs the whole time, and truly made us feel like they were taking care of us; not just doing a job. They even sent someone over the weekend to check on the equipment and make sure we were doing ok and didn’t have any questions or concerns. This company’s work was top notch, and they went the extra mile and made us feel like family while they did it all. I can truly say I would never use another company for this type of work.
  
 
  
 
 
 
 Joseph Farrell 
 
 
 Joseph Farrell 
 
22. April, 2022.
 
 
  
Restorex was quick to come out after our sump pump float failed to engage the pump.  They ran a machine over the basement carpet to try to pull the water out and into the sump pit after the pump was working.  Afterwards, they installed about 20 fans and 2 large dehumidifiers for 3 days to continue to dry out the carpet.  Very friendly and easy to talk to guys.
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